Privacy Policy

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Ng99 believes your privacy is a fundamental right. On this page, we clearly explain — what data is collected, why it is collected, how it is protected, and what rights you have. Read it, understand it, and stay confident.

Last Updated: January 2026  |  Applies to: All ng99 users

1 What Data We Collect

When you create an account and use ng99's services, certain information is collected. This data is used to deliver the best experience and ensure your security.

Type of Data Description
Identity Information Name, date of birth, national ID number
Contact Information Mobile number, email address
Financial Information Payment methods, transaction history
Device Information IP address, browser type, operating system
Usage Data Gaming history, login times, session data

Ng99 does not collect any personal data beyond what is listed above. We only ask for information that is genuinely necessary to provide our services.

2 How Data Is Collected

Ng99 collects information through several methods. Each approach is transparent and based on your consent.

  • Registration Form: Information you provide directly when creating an account.
  • Identity Verification: Government-issued documents submitted during the KYC process.
  • Payment Transactions: Automatically during deposits and withdrawals.
  • Cookies & Tracking: To enhance your browsing experience.
  • Customer Support: When you reach us via live chat or email.
  • Automated Logs: Server logs are generated upon site access.

ng99 will never ask for your bank PIN, mobile banking password, or OTP. If anyone requests this information, treat it as fraud.

3 Purpose of Data Use

Ng99 uses collected data only for specific, legitimate purposes. Your information is never used for anything outside this Privacy Policy.

  • Account Management: For login, security, and account protection.
  • Identity Verification: To prevent fraud and money laundering.
  • Payment Processing: To process transactions quickly and securely.
  • Customer Support: To address your complaints and questions.
  • Personalized Experience: To suggest games based on your preferences.
  • Legal Obligations: To comply with directions from government and regulatory authorities.
  • Security Monitoring: To detect and prevent suspicious activity.

Your data is never sold to advertisers. The core principle of ng99's Privacy Policy is simple — your data belongs to you; we are only its custodians.

4 Data Storage & Protection

Ng99 uses industry-leading security technology to keep your data protected — encryption is active at every layer, from our servers all the way to your browser.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • AES-256 Encryption: All stored data is locked with the highest standard of encryption.
  • Firewall & DDoS Protection: Multiple layers of security built into the server infrastructure.
  • Two-Factor Authentication (2FA): Additional security options for your account.
  • Regular Audits: Regular audits conducted by third-party security experts.

Your data is stored on ng99's secure servers. Even after account closure, some data may be retained for up to 5 Years may be retained. After that, it is securely deleted.

ng99's data center is ISO 27001 certified. Only authorized personnel can access your information.

5 Data Sharing with Third Parties

Ng99 never sells your personal data. In certain specific cases, limited information may be shared with trusted partners.

Third Parties Reason Volume of Data
Payment Providers Transaction Verification Strictly Necessary
Game Provider Game Management Name & User ID
KYC Service Provider Identity Verification ID Document
Government Authorities Legal Obligations By court order

All third parties operate under strict confidentiality agreements with ng99 and are not permitted to use your data for any other purpose.

ng99 does not and will not sell your information to any advertising network or data broker.

6 Cookie Policy

Ng99 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

  • Essential Cookies: Required for login sessions and security — cannot be disabled.
  • Functionality Cookies: To remember your language and preferences.
  • Analytics Cookies: Analyzing user behavior to improve site performance.
  • Session Cookies: Automatically deleted when the browser is closed.

You can disable non-essential cookies at any time through your browser settings, though some features may not function properly afterwards.

7 Your Rights

As an ng99 account holder, you have clear rights over your personal data. Know these rights and use them whenever you need to.

Right to Access

You have the right to know what information ng99 holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

Once your account is closed and legal obligations have been fulfilled, you may request that your data be deleted.

Right to Restrict Processing

You can request that we restrict the use of your data for specific purposes.

Right to Data Portability

You can receive your data in a standard format (such as CSV).

Right to Object

You have the right to object to certain types of data processing.

To exercise any of these rights, contact ng99's support team. Requests are typically responded to within 30 days.

8 Children's Privacy

Ng99 strictly does not serve users under 18. We do not knowingly collect any personal information from minors.

If a minor has registered using false information and we are informed, the account will be closed immediately and all collected data will be deleted. Parents or guardians can report this directly to our support team.

If a minor has accessed ng99 using your device, please notify our support team immediately.

9 Policy Updates

Ng99 may update this Privacy Policy from time to time. You will be notified of any major changes via your registered mobile number or email.

  • The date of every update will be shown at the top of this page under "Last Updated".
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • Previous versions will no longer be in effect.

Keep your registered contact details up to date so you never miss an important notification.

FAQs

No, never. ng99 does not sell your data to any advertiser or data broker. Only limited information is shared with partners essential to delivering our services, and strictly under confidentiality agreements.

All data is retained while your account is active. After closure, some data may be kept for up to 5 years due to legal obligations, after which it is permanently and securely deleted.

Yes. You can contact the ng99 support team at any time to view, correct, or request deletion of your stored data. All requests are responded to within 30 days.

Essential cookies cannot be turned off as they are required for login and security. However, you can disable analytics and functionality cookies, though some features may not work properly as a result.

ng99 uses 256-bit SSL encryption, AES-256 data encryption, and an ISO 27001 certified data center. Regular third-party security audits are conducted. Your data is protected to the highest standard.

What ng99 guarantees for your privacy

We don't just say it — we are committed to protecting your data at every step.

Full Encryption

256-bit SSL encryption is active at every step — from site access to transactions. None of your data travels over an open network.

Data Is Never Sold

Ng99 does not sell your data to advertisers or data brokers. Your personal information is used solely to serve you.

Your Control

You have full rights to view, correct, or delete your personal data at any time. Contact our support team whenever you need.

ISO 27001 Certified

Ng99's data center operates in accordance with ISO 27001, the international standard for information security. Regular third-party audits are carried out.

Restricted Access

Only authorized personnel can access your data. Every access is logged and reviewed on a regular basis.

Transparent Notification

You will be notified in advance of any changes to the Privacy Policy. You will always be kept informed of the latest policy.

Your data is safe — play with peace of mind

You've read ng99's Privacy Policy. Now you know how well your data is protected. Register and enjoy the best gaming experience in Bangladesh.

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